HPM Bouhandelaars (Pty) Ltd

We are committed to protecting your personal information and respecting your privacy rights in accordance with South African law, including the Protection of Personal Information Act (POPIA).

1

Organisation Details

Full Name: HPM Bouhandelaars (Pty) Ltd

Registration Number: 2019/548624/07

VAT Registration: 4770288910

Directors: H. Marais, P. Marais

Physical Address: Cinneraria Street, Struisbaai, 7285, Western Cape

Postal Address: PO Box 214, Struisbaai, 7285

Phone: 028 435 6331

Email: [email protected]

Business Hours: Mon-Fri 07:30-17:15, Sat 08:00-13:00

2

Information Officer

Heindrie Marais

Director and Information Officer

Cinneraria Street, Struisbaai, 7285

028 435 6331

[email protected]

3

Deputy Information Officer

Pieter Marais

Director and Deputy Information Officer

Cinneraria Street, Struisbaai, 7285

028 435 6331

[email protected]

4

Introduction

This Privacy Notice deals with data protection and the Protection of Personal Information Act ("POPIA") which came into force on 1 July 2021. The aim of POPIA is to protect personal information and privacy. This Privacy Notice is designed to set out what we do with personal information and what the rights of data subjects are.

HPM Bouhandelaars (Pty) Ltd is committed to protecting your personal information and respecting your privacy rights in accordance with South African law.

5

PAIA Manual

We have drafted a PAIA manual which can be obtained by contacting us at [email protected] or 028 435 6331.

6

Personal Information We Collect

CategoryInformation CollectedPurpose
Individual CustomersNames, contact details, addresses, ID number, purchase historyOrder processing, delivery, customer service, marketing
Business CustomersCompany details, contact persons, financial information, credit applicationsCredit assessment, account management, compliance
Website VisitorsIP addresses, browser info, pages visited, cookies dataWebsite functionality, analytics, security
Delivery RecipientsNames, addresses, contact details, ID verificationDelivery confirmation, security verification

Third-Party Partners: PayFast (payment processing), The Courier Guy (courier deliveries), Nedbank (banking services), Google (sign-in and website analytics), Cloudflare (website security, spam protection and visitor statistics)

7

Children's Personal Information

Our products and services are not designed to appeal to children (under the age of 18). As such, the products and services are not directed at children nor do we knowingly collect or maintain information from children.

We may collect child personal information from our employees, but only for the purposes of assisting employees with medical aid, tax, and other statutory benefit matters relating to their dependants.

8

Our Newsletter and Marketing

If you are an existing customer, you might receive our marketing material, provided that you can always unsubscribe from receiving this at any time. If you are a new customer, we will ask for your consent to send you newsletters and marketing communications.

How to Unsubscribe:
Please allow about 5 business days for your unsubscribe request to be processed. Service messages (not marketing) will still be sent.
9

Third Party Services

If you access and/or use any other companies' services or our partners' services from a link on our website, any information you reveal in connection with such service is submitted to that other company and is not subject to this Privacy Notice.

Our Key Third-Party Partners:
PayFast
Payment Processing
The Courier Guy
Courier Services
Nedbank
Banking Services
Google
Sign-in & Website Analytics
Cloudflare
Website Security & Spam Protection
10

Job Seekers

We will use the personal information that job seekers submit and will retain the information submitted for the time required by applicable law or in accordance with our standard practice (minimum 1 year), whichever is longer.

We will not release information submitted by job seekers to third parties except to appropriate governmental entities and/or our service providers as necessary in connection with recruiting, employment, corporate governance, and legal or regulatory requirements.

11

Transferring Personal Information

If we transfer your personal information outside of South Africa, we apply the necessary safeguards:

  • Confirming whether the receiving country has proper data protection laws
  • Ensuring that there is a binding agreement between parties
  • If the transfer is internal to our organisation, commitment to binding corporate rules

Details of these safeguards may be obtained by contacting us directly at [email protected].

12

Your Rights

If you are a data subject, you have the right to:

Access your personal information
Object to the use of your personal information
Request correction of your records
Request deletion of your records
We are required to authenticate you (confirm who you are) before we can process your request.
13

Business Transfers

In the event that our company, or a part of our company, is bought or sold, your personal information may be included in the business assets, provided that this Privacy Notice or a privacy notice substantially similar to this one will continue to apply to your personal information.

14

Security Breach

We have an existing security policy and continually update our security systems to protect your personal information.

We have developed a procedure we follow if we have a security breach (compromise) as defined in Section 22 of POPIA. Part of this procedure is that we will let you know about it as soon as possible and let you know what steps you can take to protect yourself.

Report a Security Breach: If you become aware of any security breach, please contact us immediately at [email protected] or 028 435 6331.
15

How to Complain to the Information Regulator

Our use of personal information is governed by PAIA and POPIA, and the Information Regulator is responsible for making sure that we comply with these laws.

Information Regulator Contact Details:

Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Complaints: [email protected] / [email protected]

General: [email protected]

Website: www.justice.gov.za/inforeg

16

Changes to this Privacy Notice

We may change this Privacy Notice from time to time by posting a new version on our website, and the new version will become effective from the date set out in the new Privacy Notice. We recommend checking this page regularly for updates.

Questions about our Privacy Policy?

Contact our Information Officer for any privacy-related enquiries.

Email Us 028 435 6331

© 2026 HPM Bouhandelaars (Pty) Ltd. All rights reserved. | Last Updated: September 2025

HPM Bouhandelaars (Pty) Ltd

We are committed to protecting your personal information and respecting your privacy rights in accordance with South African law, including the Protection of Personal Information Act (POPIA).

1

Organisation Details

Full Name: HPM Bouhandelaars (Pty) Ltd

Registration Number: 2019/548624/07

VAT Registration: 4770288910

Directors: H. Marais, P. Marais

Physical Address: Cinneraria Street, Struisbaai, 7285, Western Cape

Postal Address: PO Box 214, Struisbaai, 7285

Phone: 028 435 6331

Email: [email protected]

Business Hours: Mon-Fri 07:30-17:15, Sat 08:00-13:00

2

Information Officer

Heindrie Marais

Director and Information Officer

Cinneraria Street, Struisbaai, 7285

028 435 6331

[email protected]

3

Deputy Information Officer

Pieter Marais

Director and Deputy Information Officer

Cinneraria Street, Struisbaai, 7285

028 435 6331

[email protected]

4

Introduction

This Privacy Notice deals with data protection and the Protection of Personal Information Act ("POPIA") which came into force on 1 July 2021. The aim of POPIA is to protect personal information and privacy. This Privacy Notice is designed to set out what we do with personal information and what the rights of data subjects are.

HPM Bouhandelaars (Pty) Ltd is committed to protecting your personal information and respecting your privacy rights in accordance with South African law.

5

PAIA Manual

We have drafted a PAIA manual which can be obtained by contacting us at [email protected] or 028 435 6331.

6

Personal Information We Collect

Category Information Collected Purpose
Individual Customers Names, contact details, addresses, ID number, purchase history Order processing, delivery, customer service, marketing
Business Customers Company details, contact persons, financial information, credit applications Credit assessment, account management, compliance
Website Visitors IP addresses, browser info, pages visited, cookies data Website functionality, analytics, security
Delivery Recipients Names, addresses, contact details, ID verification Delivery confirmation, security verification

Third-Party Partners: PayFast (payment processing), The Courier Guy (courier deliveries), Google (sign-in and website analytics), Cloudflare (website security, spam protection and visitor statistics), Nedbank (banking services)

7

Children's Personal Information

Our products and services are not designed to appeal to children (under the age of 18). As such, the products and services are not directed at children nor do we knowingly collect or maintain information from children.

We may collect child personal information from our employees, but only for the purposes of assisting employees with medical aid, tax, and other statutory benefit matters relating to their dependants.

8

Our Newsletter and Marketing

If you are an existing customer, you might receive our marketing material, provided that you can always unsubscribe from receiving this at any time. If you are a new customer, we will ask for your consent to send you newsletters and marketing communications.

How to Unsubscribe:
Please allow about 5 business days for your unsubscribe request to be processed. Service messages (not marketing) will still be sent.
9

Third Party Services

If you access and/or use any other companies' services or our partners' services from a link on our website, any information you reveal in connection with such service is submitted to that other company and is not subject to this Privacy Notice.

Our Key Third-Party Partners:
PayFast
Payment Processing
The Courier Guy
Courier Services
Nedbank
Banking Services
Google
Sign-in & Website Analytics
Cloudflare
Website Security & Spam Protection
10

Job Seekers

We will use the personal information that job seekers submit and will retain the information submitted for the time required by applicable law or in accordance with our standard practice (minimum 1 year), whichever is longer.

We will not release information submitted by job seekers to third parties except to appropriate governmental entities and/or our service providers as necessary in connection with recruiting, employment, corporate governance, and legal or regulatory requirements.

11

Transferring Personal Information

If we transfer your personal information outside of South Africa, we apply the necessary safeguards:

  • Confirming whether the receiving country has proper data protection laws
  • Ensuring that there is a binding agreement between parties
  • If the transfer is internal to our organisation, commitment to binding corporate rules

Details of these safeguards may be obtained by contacting us directly at [email protected].

12

Your Rights

If you are a data subject, you have the right to:

Access your personal information
Object to the use of your personal information
Request correction of your records
Request deletion of your records
We are required to authenticate you (confirm who you are) before we can process your request.
13

Business Transfers

In the event that our company, or a part of our company, is bought or sold, your personal information may be included in the business assets, provided that this Privacy Notice or a privacy notice substantially similar to this one will continue to apply to your personal information.

14

Security Breach

We have an existing security policy and continually update our security systems to protect your personal information.

We have developed a procedure we follow if we have a security breach (compromise) as defined in Section 22 of POPIA. Part of this procedure is that we will let you know about it as soon as possible and let you know what steps you can take to protect yourself.

Report a Security Breach: If you become aware of any security breach, please contact us immediately at [email protected] or 028 435 6331.
15

How to Complain to the Information Regulator

Our use of personal information is governed by PAIA and POPIA, and the Information Regulator is responsible for making sure that we comply with these laws.

Information Regulator Contact Details:

Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Complaints: [email protected] / [email protected]

General: [email protected]

Website: www.justice.gov.za/inforeg

16

Changes to this Privacy Notice

We may change this Privacy Notice from time to time by posting a new version on our website, and the new version will become effective from the date set out in the new Privacy Notice. We recommend checking this page regularly for updates.

Questions about our Privacy Policy?

Contact our Information Officer for any privacy-related enquiries.

Email Us 028 435 6331

© 2026 HPM Bouhandelaars (Pty) Ltd. All rights reserved. | Last Updated: September 2025