Terms & Conditions

1. Introduction

Welcome to HPM Bouhandelaars. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

HPM Bouhandelaars (Pty) Ltd is registered in South Africa and operates from Struisbaai, Western Cape.

2. Definitions

• "We", "Us", "Our" refers to HPM Bouhandelaars (Pty) Ltd
• "You", "Your" refers to the customer or website user
• "Products" refers to items available for purchase on our website
• "Website" refers to hpmbou.com and all associated subdomains

3. Account Registration

To make purchases, you may need to create an account. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. Orders and Pricing

4.1 Product Information

We strive to provide accurate product descriptions and pricing. However, we reserve the right to correct any errors. If a product is listed at an incorrect price, we will contact you before processing the order.

4.2 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order. An order is only confirmed when we send you an order confirmation email.

4.3 Pricing

All prices are in South African Rand (ZAR) and include VAT unless otherwise stated. Prices may change without notice, but changes will not affect orders already confirmed.

5. Payment

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard)
• EFT (Electronic Funds Transfer)
• Account Payment (for approved account holders)

Payment must be received before goods are dispatched, unless you have an approved credit account with us.

6. Delivery

6.1 Delivery Areas

We deliver throughout South Africa. Delivery times and costs vary depending on your location and the size of your order.

6.2 Delivery Times

Estimated delivery times are provided at checkout. These are estimates only and we cannot guarantee specific delivery dates. We will notify you of any significant delays.

6.3 Heavy Items

Some items may be classified as heavy delivery items and may incur additional delivery charges. These will be clearly indicated at checkout.

7. Returns and Refunds

In accordance with the Consumer Protection Act (CPA) of South Africa:

7.1 Cooling-Off Period

For online purchases, you have 7 days from receipt of goods to return them without reason (cooling-off period). The goods must be unused and in original packaging.

7.2 Defective Products

If you receive a defective product, please contact us within 6 months of purchase. We will repair, replace, or refund the product at our discretion.

7.3 Return Process

• Contact our customer service to initiate a return
• Obtain a return authorization number
• Return the product in its original packaging
• Refunds will be processed within 14 days of receiving the returned item

8. Warranty

Products are covered by manufacturer warranties where applicable. Warranty terms vary by product. Please refer to the product documentation or contact us for specific warranty information.

9. Intellectual Property

All content on this website, including text, images, logos, and software, is the property of HPM Bouhandelaars or its licensors. You may not copy, reproduce, or distribute any content without our written permission.

10. Limitation of Liability

To the maximum extent permitted by law, HPM Bouhandelaars shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal information in compliance with POPIA.

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the website constitutes acceptance of the updated terms.