All purchases and interactions with our website are governed by these Terms and Conditions. By accessing our website, placing an order, registering online, or using our services, you agree to be bound by these terms. As laws and circumstances change, we will update these Terms and Conditions. Our agreement with you will be governed by the Terms and Conditions that existed at the time of each transaction.

• You can only purchase goods if you are registered on our website
• You must use a unique username and password and agree not to provide these details to anyone else
• You agree that we can rely on any instruction using your username and password - even if fraud is involved - unless you notify us immediately of a security breach
• You agree not to use any device or software to interfere with website security

• Only registered users can place orders, which may be rejected by us at our discretion
• Our acceptance of your order only comes into effect when goods are delivered to you
• If goods are not delivered for any reason, the agreement does not come into effect and we will refund any payment made
• Order Cancellation: You can cancel transactions at any time until goods are delivered

We make reasonable efforts to monitor and maintain accurate stock levels. If ordered goods become unavailable, we will notify you immediately and refund any payment made within 30 days.

• Credit accounts available to qualifying customers
• Contact 028 435 6331 to arrange credit facilities
• Separate credit terms and conditions apply
• Both consumers and businesses eligible

We prefer electronic communications via website or email. All electronic communications are considered "in writing" per the Electronic Communications and Transactions Act No. 25 of 2002. Orders made using your username and password constitute "electronic signatures" under the ECT Act.

Website contents (images, text, data, trademarks) are protected by copyright and belong to us or third-party advertisers. You acquire no rights to website content and agree not to reproduce, distribute, broadcast, or adapt content without written permission.

User Content & Social Media:

• You agree not to submit defamatory, offensive, hate speech, or illegal content
• You indemnify us against damages from your breach of this clause
• You may post truthful, fair comments (positive or negative) about our goods/services
• We prefer you contact us first regarding complaints: [email protected]

To the fullest extent permitted by law:

• Liability limited to purchase price of specific product
• No liability for indirect, incidental, special, or consequential losses
• No liability for hacking/security breaches unless deliberate or grossly negligent
• Where direct loss results from gross negligence or intentional damage, maximum liability: R50,000 per incident

While we strive for constant availability, we may suspend the website for maintenance, security responses, or circumstances beyond our control. We make no warranty of constant availability and reserve the right to suspend access without notice. We may suspend your access for Terms and Conditions breaches with written notice and reason provided.

We are participants under the Consumer Goods and Services Industry Code.

Resolution Process:

1. Contact us first: [email protected] | 028 435 6331
2. If unresolved within 15 business days, contact Consumer Goods and Services Ombud

Governing Law: South African law, specifically: Consumer Protection Act 2008, Electronic Communications and Transactions Act 2002, Protection of Personal Information Act 2013.

Our Chosen Domicile: For all legal processes and complaints:

Deemed Delivery of Documents:

• Post/Registered Post: 10 days after posting
• Registered Email: Date on email certificate
• Normal Email: Day after sending
• Hand Delivery: Day following delivery